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System Development
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This NQF Level 5 qualification cultivates well-rounded IT professionals by building upon the foundational technical skills acquired through the NQF Level 4 National Certificate in IT Technical Support or equivalent. The program advances learners' specialization in core networking and support disciplines while creating pathways for focused career development in IT support fields or related technology sectors. Learners will deepen their expertise in advanced networking principles, expand their technical capabilities across various IT support verticals, and gain practical experience implementing solutions in business environments.
This program develops skilled system support professionals capable of maintaining, troubleshooting, and optimizing IT infrastructure to drive organizational efficiency. To build these critical competencies, the curriculum delivers specialized training in these core system support areas:
This course equips learners with comprehensive system support skills, enabling them to methodically troubleshoot hardware and software issues while understanding technology's role in business operations. Participants will develop core competencies in application, operating system, network, and server hardware support, along with essential technical reporting and customer service skills. The program emphasizes practical problem-solving by teaching learners to align IT solutions with business needs, function effectively in support teams during change management processes, and apply these skills within specific workplace contexts - preparing them to deliver professional, business-aligned technical support services.
System Development
Technical Support
